Refund Policy

At JD Graphics, we are committed to delivering high-quality design, printing, and photography services. Please read our refund policy carefully before placing an order.

General Policy

Due to the nature of our services (graphic design, web design, printing, photography, and customized work), all sales are generally non-refundable once the work has been started or delivered.

Eligibility for Refunds

Refunds may be considered only under the following conditions:

  • If the project has not yet been started
  • If a payment was made by mistake or duplicated
  • If JD Graphics is unable to deliver the agreed service

Photography Bookings

  • A non-refundable advance payment is required to confirm all photography bookings
  • This advance secures your date and time slot
  • If the booking is canceled by the client, the advance will not be refunded

Printing Services

  • Once printing work has started or materials have been used, no refunds will be provided
  • If an order is canceled before printing begins, a refund may be considered

Partial Refunds

  • If a project is canceled after work has begun, a partial refund may be provided based on the amount of work completed
  • Administrative, material, and design costs will be deducted from the total amount

Non-Refundable Services

The following services are strictly non-refundable:

  • Completed graphic design work (logos, posters, social media posts, etc.)
  • Website design and development after initial work has started
  • Resume/CV designs once delivered
  • Photography booking advances
  • Printing orders once production has started
  • Any customized or personalized products

Revisions Instead of Refunds

We prioritize customer satisfaction. If you are not satisfied with the initial result:

  • We offer revisions based on the selected package
  • We will work with you to achieve the desired outcome instead of issuing a refund

Project Cancellation

  • You may request to cancel your project before it begins for a full refund
  • Once the project has started, cancellation will fall under the partial refund policy

Processing Refunds

  • Approved refunds will be processed within 5–15 business days
  • Refunds will be issued via the original payment method

Contact Us

If you have any concerns regarding your order, please contact us